Global Contact Centre Governance Lead

Job type:
6 months
Experis IT
flag_no United Kingdom
project ID:

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Global Contact Centre Governance Lead/Insurance/Contract/GBP 450/GBP 550/Per Day/ASAP/

My client is a global insurance organisation headquartered in London in need of a talented Global Contact Centre Governance Lead who can Support a Program director to ensure that the appropriate corporate governance and financial tracking is in place across a Global Contact Centre program. European languages is highly desirable:

* Experience of implementing governance & financial tracking across Global Contact Centres in insurance is a necessity.*

If you are perfect match for this Global Contact Centre Governance Lead role with experience on similar global business change programs then please call me ASAP

* Proven track record in delivering change in strongly business focussed projects within a large corporate, international environment.
* Proven experience of managing multiple parties including other PM's and third party vendors on demanding enterprise solutions.
* Excellent experience in managing internal and external stakeholder teams (to senior levels) across multiple locations for successful delivery
* A proven track record in delivering change and transformation projects and their associated benefits to an agreed timeline, budget and quality
* Excellent financial analysis skills and proven experience in multi-discipline cost and benefit tracking.
* Capable of building strong, meaningful relationships with internal and external parties alike, with demonstrable influencing skills at middle to senior levels
* People-oriented - people management skills and experience of direction setting and ability to work across organisational boundaries.
* Excellent communication and listening skills with people at all levels of the organisation is a necessity; ability to promote an accountable and collaborative team-based environment. Capable of providing succinct updates/reports to different levels with a global organisation
* Project resource management skills associated with those required in delivering change within a large corporate environment
* Strong customer focus and cultural awareness to operate in a complex, multi-country environment.
* High internal resiliency, impact and drive for change in a fluid environment
* Comfortable with large financials - with an excellent and intuitive eye for detail, and in depth understanding around expense and capital management and tracking
* Prince 2/MSP accreditation or equivalent. Certified at APM level or equivalent. Ability to evidence understanding of AGILE or equivalent.
* Educated to MBA or MSc standard desirable.
* Proven experience of Project management disciplines.
* Fluent English essential, another European language desirable.

If you are perfect match for this Global Contact Centre Governance Lead role with experience on similar global business change programs then please call me ASAP