Description
- Leadership, Management & Employee Motivation of Field Operations organization
- Responsible for all Field Teams
- Responsible for Field Operations escalations
- Responsible for Field Operations Reporting
- Responsible for Field Operations Budgeting
- Responsible for physical acceptance of Network & Premises
- Ensures Field Operations Tools capability needs
- Ensures Field Operations processes and procedures are enforced, regularly reviewed and updated
- Ensures Field Operations operational performance levels to SLA/OLA applicable
- Supports 3rd Party SLA Management
- Liaises with Field Operations subcontractors & 3rd parties
- Liaison for escalated Field Operations matters
- Undertake special assignments to resolve Network Operations issues
- Ensures security of the Field Operations offices and premises
- Supports Outage Reporting and takes management of follow-up actions
- Provides Field Operations monthly reports to Network Operations Manager