Description
Roc Search is currently recruiting for a Genesys Consultant to work for a client of mine in Bradford, UK.
Location: Crossflatts, Bradford
Job Type: Contract
Duration: 6 months minimum
Rate: £300 daily
PURPOSE OF THE JOB
*Have a key role in developing and maintaining a stable and sustainable Call Centre platform.
*Quickly develop an understanding of the business, IT and wider, tactical and strategic
*Well versed with high/low level design documentation for the Call Centre solutions.
*Maintain an appropriate appreciation of and approach to risk.
*Be able to manage change effectively.
*Operate as an effective team member developing personal and colleague's skills and experience.
*Responsible to coordinate with remote vendor support team in case of escalated calls and provide them necessary onsite support to resolve the issue.
*Performs advanced remote/on site troubleshooting activities encompassing system design issues, upgrade plans, creation of technical product documentation, upgradation & site coordination.
*Studies and standardizes procedures to improve efficiency and effectiveness of Call Centre Voice (Genesys,) operations.
*Provide onsite operations and admin consultancy during system administration & maintenance.
KNOWLEDGE, SKILLS & EXPERIENCE
*Strong recent experience of supporting and developing Genesys Technologies at version 8 or later.
*Should be able to demonstrate a working knowledge and experience of other systems that integrate with Genesys such as; IVR, IP PBX, call recording etc.
*Working knowledge of Avaya CS1K & Verint call recording platform.
*Should have in-depth understanding of IP Telephony.
*Should understand Genesys Inbound, Outbound, IVR (GVP) and WFM technologies.
*Should have experience in managing Nortel/Genesys contact center environment.
*Understanding of Agent/Agnent groups, skills/split etc.
*Good understanding of Genesys call routing system.
Apply now for immediate consideration. Please send me a copy of your CV in MS Word format or give me a call.
As a professional company we gladly welcome applications from persons of any age and background and do not intend to discriminate with advert text and terminology.