Description
Service Desk Analyst - 1st Line Support - Helpdesk
Contract, £12 per hour - 35 hours per week, with overtime available.
Leeds, Yorkshire
This is an immediate requirement working for a leading IT Managed Services business as a Service Desk Analyst, (1st Line Support Analyst). The role sits within a busy team, supporting external customers in line with SLAs. This is a excellent opportunity to further increase your skill sets and develop your career within a global organisation.
Responsibilities:
- 1st line desktop support, remote and configuration administration.
- Dealing with service calls in an appropriate manner, providing support where possible or escalating to the appropriate team.
- Prioritisation of calls inline with incident management processes
- Providing regular updates to customers/internal teams/management as appropriate
- Systems Administration
To be considered, you'll have prior experience within 1st line or a service desk environment, a technical understanding around Windows XP/7, Active Directory, Exchange. It's essential that your polite, friendly and communicate respectfully to the customer at all times.
If you would like to know more please apply with a copy of your CV attached.