Description
Job Title: Senior Planning Analyst - Customer Operations Insight & Data
Assignment reference: 173353
Are you a Senior Planning Analyst with resource planning experience within Financial Services? Do you have experience within a contact centre or customer service environment?
The Opportunity:
Our client is currently seeking an experienced Senior Planning Analyst to take a senior lead in supporting the successful delivery of the strategic budget planning process across the insurance operation (life, pensions and investments). Our client is a large financial services organization and the role is based in Edinburgh but will involve some travel to other locations.
The role will include:
- Being a subject matter expert across a wide range of planning and customer contact systems and being able to demonstrate a deep understanding of operational procedures in a multi-site environment.
- Ensuring that there is sufficient operational resource to meet customer SLA's as well as ensuring planning analysis and resource schematics are produced in a timely and accurate manner.
- Developing a thorough understanding of business objectives and drivers to enable the production of detailed and accurate operational forecasts that drive optimal and insightful resource planning for the following 5 years.
- Developing and maintaining robust working relationships with a range of business partners across Insurance Operations, Customer Operations Support Functions and Insurance Division to initiate and leverage cost effective resourcing.
- Supporting all core governance processes to enable the accurate reconciliation of all planning assumptions.
- Preparing, publishing and presenting complex technical analysis in a transparent and simple manner that is tailored to a variety of senior/director level audiences.
- Managing workload to ensure timely, accurate and quality work is produced using technology and developing new best practices and processes.
- Identifying potential obstacles or risks and developing practical and efficient solutions to overcome them.
The Candidate:
The ideal candidate will have:
- Solid resource planning experience, preferably within financial services at a senior level.
- Experience of contact/call centre or customer service environments.
- Worked on programmes within large organisations.
- Have strong stakeholder management skills.
Remuneration: £350 dependent on experience
Duration: Initially 3 month contract with strong possibility to extend