Description
Support Manager - HP Service Manager - European Commission
For one of our projects at the European Institutions in Brussels, we are urgently looking for a IS Support Manager.
Main tasks:
- Organization , implementation and maintenance of IS support
- Coordination of support teams
- IS Service management
- Coordination with the project teams
- Coordination of wiki sites, collaborative sites or social networks
- Follow-up of service quality
- Management and follow-up of user requests
- Guidance regarding the use of information systems
- Management of incidents related to information systems; organization of the
- reporting
- Conception and organization of user documentation for information systems
- Conception and management of IS training
- Participation in user, service and project meetings
For this role you need to have experience in:
- HP Service Manager (SMT) or similar incident tracking tool + Adobe Captivate or similar e-Learning tool
Languages:
Fluent in English and French is an asset
Others:
Capability of integration in an international/multicultural team environment
If you are interested and available for this opportunity (as Freelance specialist or Employee) please respond as soon as possible.