Description
I am looking for an ICT Customer service manager who has experience of working with policing communication channels, especially POLKA and knowledge of PND, IAM, Listpoint and Demand Analysis.
You will be the primary point of contact for a specific business community for operational service delivery. Supporting the project team in implementing plans and resolving communications backlog/issues and help implement effective communication action plans. You will be responsible for drafting of briefings and FOI responses.
Working with Demand Account Managers building long-term relationships with appropriate business representatives and demand side IT Directorate by focusing on existing services and understanding changes in business imperatives.
Tracking and managing customer's expectations and satisfactions, ensuring that agreed services from ICT and supplier communities are being delivered to agreed business and service level requirements. To be able to Identify and respond to opportunities for providing improved services to the business organisation.