Description
Hi,
Hope you are doing well.
This is Leo from GIOS Technology Limited.
I have an excellent job opportunity with my client and would like to know if you are interested.
Job description:-
Job Title: Service Desk Consultant - Telephony Support
Location:- Brussels, Belgium
Contract duration: 6months + extendable contract.
Day-to-day responsibilities
Around 4 years of experience in support of systems like CISCO telephony & Genesys Call Center tool (additional experience supporting MS Lync too).
Responsibilities:
- Responsible for attending to daily support requests from IT team, Business Team & Call Center agents on telephony
- Understand the problem, explain existing processes to educate the callers, else route technical issues to Infra Support team (Innovative Solutions 4 Finance, IS4F, infra partnership by IBM)
- Rollout and help with teleworking equipment (remote or homework tool kit being rolled out for internal employees)
- Understand and identify recurring problems and create processes for resolutions
- Understand integration issues between CISCO & Genesys (and/or with MS Lync) to help in identifying reasons to go for a unified solution with one telecommunication provider
- Prepare and share regular reports on the support and issues being resolved, and deliver organization metrics for senior management consumption
Personal competencies:
- Quick learner
- Strong problem solving ability
- Should understand user issues and understand business impacts
Good and clear communication skills
Skill Matrix
Total Years Related experience
Service desk
Cisco telephony
Genesys Call Center tool
MS Lync experience
Industries worked for
Level of support involved
Submission Details
Full Legal Name:
Contact Number:
Email Address:
Current Location:
Work Authorization:
Availability to Join:
Expected Rates/consultant rate
Please reply with your updated resume and the best time to call you to discuss further.
Feel free to contact me if you have any queries/questions
Leo Sharma
E: (see below)