Description
Consultant requirements description
Consultant position description
The consultant will be part of the ITSS France department and will report to Regional IT Manager.
Job description
The consultant will be primarily responsible for IT Site Support in Montoir, France.
- Global Service Desk agent (1st level telephone support to end-users)
- On-Site support (1st and 2nd level desk site support)
- Eyes and Hands for our outsourcing partners on-site.
- Supporting all IT-related equipment which is not supported by our outsourcing partners (Telephone system; Printers; )
- Support the production environment and their IT suppliers where needed.
Mandatory Fields
Please note that presented consultant most dispose of all 3 (three) underneath stated fields. Presented consultant not disposing of all 3 (three) stated fields will not be considered.
Description of Mandatory Fields
- Experienced
- Fast learner
- Good communication skills
Formal Education Guide (if applicable)
Education, certification and knowledge
Level/requirement qualification
BAC+2 (BTS or DUT) Preferably BAC+3 or BAC+4
- Master
- Bachelor
- Other
Microsoft certified: MCSA/MCSE/MCSDMCITP
- ITIL V3
- PMBOK
- Prince 2
- SAP certification in module.
- Other
Somebody with the knowledge and experience to get up to speed fast in a complex environment; both technical and process wise. A good communication with the business and the other IT people in France and the rest of Europe is a must.
- Very high
- High
- Medium
- Low
Windows 7, Windows 10, MS Office
- Very high
- High
- Medium
- Low
Lotus Notes, Outlook (Exchange), O365
- Very high
- High
- Medium
- Low
HP SM9
- Very high
- High
- edium
- Low
Network technology
- Very high
- High
- Medium
- Low
ActiveSync
- Very high
- High
- Medium
- Low
Languages
Language requirements
English:French
Fluent
Profound knowledge
Basic knowledge
Dutch Other
Fluent
Profound knowledge
Basic knowledge