Description
Service Operation Lead Service Operation Lead - Stockley Park My client a leading energy trading company is looking for a Service Operation Lead to own the existing set of ITIL processes, including Incident Management and Problem Management, improve them and make sure that they are adhered to by application support teams and suppliers. The operational side to the role includes taking a lead in and facilitating root cause analysis, as well as supporting the Application Manager for specific major incident or problem resolution.The essential requirements for candidates are as follows. Essential · Minimum 2 years Incident and/or Problem Management experience with large, globally distributed ERP systems· Appropriate ITIL v3 certification · Strong process and governance-focused skills and experience in designing, updating, implementing and following processes related to Change Management· Excellent verbal and written communication skills, including the ability to provide guidance, coaching and mentoring to all stakeholders · Experience of working autonomously· Fine attention to detail and the ability to understand complex technical issues· Strong influencing skills and the ability to actively manage complex conversations and provide strong facilitation and challenge, whilst remaining diplomatic at all times· First class work prioritisation skills· Used to working with outsourced support partnersPreferred· Experience of SAP financial systems· Experience using Remedy softwareThis is a fantastic opportunity with a great client. Please apply for more details.Gehalt: £420 per day
Einsatzort: London, UK - SE
Dauer: 6 month
Starttermin: ASAP