Description
IT Support Analyst - Windows Server, VMware, Active Directory
Leading global pharmaceutical require an IT Support Analyst for a contract to deliver the following:
Responsibilities:
*Responsible for administering and troubleshooting PC Operating System Environment (eg Windows 7) at site in accordance with established procedures, including: account management, group management, NTFS permission management, and share management.
*Responsible for desk-side hardware support, including but not limited to PC installation, maintenance, peripheral installation, and printers.
*Responsible for Active Directory account creation, maintenance, and troubleshooting.
*Configuration and set up of GXP PCS including Installation Qualification using approved process and documentation.
*Completing GXP documentation as required.
*Supports the GXP PC's ensuring the business downtime is minimised
*Support of integration of LMW IT Peripheral equipment (instruments/scanners etc) and assisting in incident and problems investigations ensuring quick resolution of issues. Escalating infrastructure issues to supplier/manufacturer as required.
*Interacts with technical support staff of hardware and software vendors as needed.
*Manage the control of change GXP PCs and Workstations and associate environments following defined Change Control Processes.
*Responsible for supporting remote network access, using standard remote access services.
*Maintains the inventory of all hardware under your control.
*Communicating with site users on IT advisories as required (eg scheduling shut downs etc)
*Completing development projects assigned and delivery to agreed standards and timelines.
Skills/Experience:
*Be technically competent on the technologies in use within the company and preferably with a relevant (computing) 3rd Level Degree qualification.
*Windows Server 2008,2012 VMware and CCNA, certification/experience an advantage
*Strong troubleshooting OS Skills, Win 7 etc.
*Experience with using imaging (Backup Recovery) software an advantage.
*Ability to problem solve.
*Experience in a validated/qualified (GXP) environment would be beneficial with working knowledge of Manufacturing applications.
*Excellent communication skills (oral, business writing, presenting and listening.
*Personal qualities should include, motivation, flexibility, initiative and commitment
*Strong customer focus and service orientation
Please apply now for more details!