Description
ICT HELPDESK ANALYST HELPDESK ANALYST required..As a member of the Help Desk, you will play a key role in the delivery of high quality technical support for the business and the customer, whilst delivering exceptional customer satisfaction and a personalised service. This position requires a high percentage of incident resolution, problem-solving and technical skills using various diagnostic tools. In addition, inter-personal skills are required to guide customers through situations, providing the highest levels of resolution, support and customer satisfaction, in-line with company policy and procedures. Fundamentally important to this role is experience supporting users working on Wintel operating systems and MAC OSX, with proven experience working in a disciplined environment (ITIL). Further knowledge of Networking and some patching would be desirable. Call or emailGehalt: £12 per day
Einsatzort: London, UK - SE
Dauer: 01/04/11
Starttermin: 01/04/10