Description
JOB SUMMARY:
The IT Field Operations Technician is responsible for the installation, maintenance (both hardware and software) and project support of the company leased and purchased PCs, laptops and printers. These systems are installed, maintained and repaired in accordance with established standards, service levels, and operational processes.
JOB REQUIREMENTS:
- Two-year degree (college/technical/vocational) or equivalent hands-on experience in computer systems or information technology is required
- Two-year degree (college/technical/vocational) or equivalent hands-on experience in electronics is preferred.
- Understanding of local area networks in a VoIP environment is required
- Knowledge of and ability to troubleshoot and repair PC hardware, operating systems, and associated peripherals and software components
- Must have proficiency with Windows XP, Windows 7, Windows 10 and MS Office
- Ability to work independently, self-starter with good time management skills
- Must have good verbal and written communications skills
JOB RESPONSIBILITIES:
- Responsible for interfacing with customers to schedule work and ensure that customer expectations are met upon completion of work
- Responsible for interfacing with other IT groups related to problems and installations as appropriate.
- Responsible for managing and effectively prioritizing a large number of work requests
- Responsible for maintaining current images on media. Responsible for keeping abreast of current installation procedures
- Responsible for understanding and adhering to billing and performance processes and procedures.
- Responsible for maintaining accurate equipment inventories
- Responsible for installing standard,endorsed, or certified off the shelf software and/or hardware devices, and provide minimal onsite training to get the client started
- Responsible for operating a company vehicle in a safe manner. Responsible for performing monthly vehicle safety inspections