Description
RSA Security Consultant | 10 Months | South Carolina | RSA, SOC, SIEM, L2/L3
Square One are urgently looking for an experienced RSA Security Consultant for an initial 10 month project in South Carolina.
Rate: to be discussed
The resource should have L2/L3 experience and should have experience in
RSA Security Analytics/Netwitness - this is a must.
Responsibilities/tasks:
- Provide technical support to customers (more precise needed);
- Oversight of Incident Response;
o Oversee/manage status/progress of actions/incidents;
- Can initiate new/changed Use Cases;
- Linking pin for communication (Liaison GID - CLIENT L2/L3);
o Link with SOC/SIEM Manager (GID);
- Proactive in requirement raising based on threat/vulnerability evolutions;
- Manage 3rd parties (Incident response, plus follow on activities towards 3rd parties not related to Incidents);
- Responsible for support issues from beginning to end and follows the documented escalation procedures (oversight end2end);
- Takes an active part in the resolution of problems, even after they are escalated;
- Issue documentation and proactively contacting customers when an issue is resolved to ensure the service provided met or exceeded the customers' expectations;
o Documentation: collect info, ensure right message;
- RCA;
- Manage assigned trouble ticket queue (assignment, progress, resolution, close);
- Understanding and exceeding all SLA commitments;
- Knowledge base article submissions (intelligence, procedures, ..);
- Monitoring and awareness of what is happening in the data security industry, and on various newsgroups/mailing lists regarding security and security products;
o Local regulation awareness;
- Planning, roadmapping, of new to be developed;
- SOC Guru: L3 SME (Incident response is different);
- US - NL handover across each other;
- Ensure QA is alive';
- Data source management/log source integration; contextual information integration à guidance to L2;
o Note: both RSA and Archer, NetWitness;
- Evaluate log/source behaviour', initiate action if needed;
- Can communicate on executive level.
RSA Security Consultant | 10 Months | South Carolina | RSA, SOC, SIEM, L2/L3