Description
Business Operations ConsultantOur client, a global leader of ICT solutions is recruiting for a Business Operations Consultant to join their business in Romania.
Position Title: Business Operations Consultant
Position Type: Contract
Start Date: March 2018
Location: Romania
Contact: Oriana Manda |
Responsibilities:
- Designing and managing day-to-day activities or operations in order to maximize the Service Center’s productivity, customer satisfaction and utilization of internal resources and tools;
- Managing the operational processes for all customer operations elements across the Service Center;
- Enhancing the Customer Experience by improving the delivery services’ quality;
- Managing the Service Center’s evolution of Customer Operations according to business priorities;
- Providing business operations analysis and suggesting changes in accordance to internal strategies;
- In charge of monitoring and managing internal processes and capabilities related to Customer Operations services;
- In charge of redesigning processes identified as underperforming in terms of customer satisfaction and operational efficiency.
Qualifications:
- Bachelor's Degree in the Telecommunications field;
- More than 5 years of experience and knowledge on Service Delivery Management, Customer Operations Management or other similar roles;
- Experience in multinational Enterprise Businesses or Global Service Centers;
- Strong business experience in Operational Processes areas with excellent project management and process development skills;
- Fluency in English; Other foreign languages such as German, French, Spanish, Italian, Chinese would be an advantage;
For more details contact: sales(at)manningglobal com
Quoting reference: RO_MGOMBOC_8860
Or call Oriana on: