Description
Desktop Support Engineer required by my client a global services organization based in Dublin on a initial 6 month contract with view to extend paying between €120 - €140 per day.
The scope of work/requirements
*This role is based on a customer site as part of a small team providing second line support for Desktop/Laptop computers, applications, and related technology. Support includes specification, installation, and testing of computer systems and peripherals within established standards and guidelines. Activities require interaction with application software and operating systems to diagnose and resolve complex problems. The position utilizes one-on-one support to end users and remote diagnostic tools.
Duties of the Job
*Assists customers with the installation, configuration, and support of desktop computers, peripheral equipment and software within established standards and guidelines.
*Perform 2nd line hardware diagnostics
*Specialized knowledge to analyse and solve complex problems.
*Trains and orients customers on use of hardware and software.
*Recommends and/or performs upgrades on systems to ensure compliancy.
*Complete IMAC requests
*Remote user support
*Assesses functional needs to determine specifications for purchases for technical projects.
*Ensure all documentation is completed.
*Inventory Management
If you feel you are suitable for the above role please send your CV for immediate review.