Description
We are looking for a deskside engineer to join a blue chip company at their prestigious offices in Dublin, Ireland.
This role is customer facing and supporting end users directly. We need candidates with good IT customer service experience and with solid interpersonal skills.
Successful candidate needs sold experience supporting end user computing, core troubleshooting with end users, Back End technician troubleshooting of client devices, staging/imaging devices, mobile phone support, VPN, software support as needed (Microsoft Office Suite, SalesForce CRM, Adobe professional suites, SAP client GUI, and assorted R&D applications) etc.
Key Skills and Experience:
* 3-5 years of experience providing technical support to end users, client computing, (laptop, desktop, tablet, mobile devices)
* Customer facing and supporting end users directly
* Good IT customer service experience and with solid interpersonal skills.
* Tech needs sold experience supporting end user computing
* Core problem analysis and troubleshooting with end users,
* Knowledge of antivirus, malware, etc. troubleshooting and prevention/preventive maintenance
* Back End technician troubleshooting of client devices,
* preparing devices for deployment, staging/imaging devices/building & configuring devices, data copying and recovery, etc.
* Installing and configuration hardware, software, peripherals supporting end user computing
* Mobile phone support, VPN,
* Software support as needed (Microsoft Office Suite, SalesForce CRM, Adobe professional suites, SAP client GUI, and assorted R&D applications) etc.
* Supporting Windows 7 & Windows 10
* Relevant certifications would be great
* Coordination with third party for in-warranty repair
* Some Service Desk/Help Desk experience
So if you are a desktop engineer looking for your next exciting contract please apply today!
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