Description
Job Description
Our client is seeking Technical Support
Selected candidates must be able to independently provide technical support to computer users. Must be able to distinguish between application, operating system, network, and hardware problems. Resolve problems, recreate problems, troubleshoot and escalate problems as needed. Provide efficient and friendly customer service. Troubleshoot complex software problems and provide solutions. Follow-up with customers. Document any new solutions or problems and submit to management. Communicate any problems or negative customer interactions to management. Service Desk Professionals will be expected to commit themselves to exceeding the customers' expectations daily. Selected will provide telephone/e-mail support and or desk side support as well as possible set ups.
Required skills
- Minimum 2yrs experience
- Windows 7, 8.1 and 10 Professional (Install, configure and trouble shoot)
- Microsoft Office 2010, 2013 Professional (Install, configure and trouble shoot)
- Use Image X to create multiply images for a large scale Windows 8 deployment, Diagnosing Hardware Problems or Ghost.
- Working knowledge of various printers (installation and configuration)
- Excellent grasp of the English Language.
- Ability to communicate information to appropriate persons
- Excellent customer service skills
- Enthusiasm and attention to detail.
- Communicates easily with non-technical individuals.
- Ability to work in a team environment.
- Must have effective interpersonal skills
- Ability to prioritize all tasks, projects, job duties
- Capability of working effectively under pressure
- Ability to utilize time management skills and able to multitask
- Must have excellent questioning skills as well as the ability to identify, isolate and communicate problems from and to all levels of customer base and staff
- Ability to provide problem-solving solutions over the phone and through email.
- PC deployment experience
Benefits:
Health, Dental, Vision, 401K
ABOUT ESG CONSULTING:
ESG Consulting is an award-winning national provider of diversified information technology consulting services to Fortune 1000, public sector entities, and emerging growth firms nationwide.
Founded in 1986, ESG offers more than 29 years of experience in the IT staffing, Engineering and consulting industry. While local to Atlanta we are headquartered in Santa Clara, we have opened offices nationwide and to this day are consistently re- evaluating and expanding our service offerings and geographic capabilities. Today, we serve most major metropolitan markets.
ESG is an equal opportunity company. Our flexible management culture believes in creating a business environment that fosters personal and professional growth and achievement. We make ESG a place where people are treated not as employees but as "partners".