Description
Title: Deployment Technician
Location: Newton, MA
Job Type: Contract
Responsibilities:
- Delivery and setup of new computers and removal of old computers as outlined by the deployment process.
- Resolve setup, configuration, distribution, and logistical problems.
- Perform migration of data between old and new systems.
- Perform and assist with post deployment process including data storage, data removal from returned systems, storage/organization of hardware, and vendor pickup.
- Perform data restores upon request.
- Track and maintain inventory.
- Assist with general office upkeep and organization.
- Submit tickets in HP Service Centre ticketing system re: any problem computers, network issues, etc.
- Monitor any tickets assigned to the deployment technicians.
- Function as part of the team, contributing to team discussions and process improvement initiatives.
- As needed, provide answers and information to users about the process and/or their new computer.
Required Skills:
- Excellent customer service
- High attention to detail
- Configuring, troubleshooting and using:
- Mac OS X
- Windows 7 and Windows 10
- MS Office for Windows and Mac
- Google Apps
- Networked printers, local printers and multifunction devices
- Mobile platforms, including iOS, Android, and Windows Mobile
- Understanding of computer security best practices for protecting user information and data.
- Understanding of Active Directory.