Description
Deskside Agent - Windows - Dublin
A global IT Services and Technology provider are now keen to recruit full time Service Desk team members in Swords. They are looking for enthusiastic individuals with a customer service and IT background, who are available to work a rota pattern between the hours of Monday - Friday.
Key Responsibilities:
- Log incidents from phone calls and emails on the incident management system
- Diagnose and resolve problems first line where possible, escalating to appropriate groups where required.
- Monitoring of Service Desk incident and Service Request queues.
- Resolver Group and customer liaison to enable effective management of incidents.
- Work through Incidents and Service Requests to closure.
- Ad-hoc duties as required
Key Skills/Attributes:
- Must have good IT awareness preferably gained in a technical/call centre environment
- Displays a positive/can do attitude to customers and colleagues alike
- A good understanding of MSOffice products, PC/laptop hardware, Active Directory, browser products is desirable.
- Proactive approach to problem solving.
- Excellent verbal and written communication skills
- Client and solution focused, with analytic ability
- Able to work under pressure and manage his or her own work with limited supervision
- Assertive and confident in own decision making ability
- High degree of accuracy and attention to detail
- Reliable with excellent time keeping skills
If this looks like a good match for your experience so far I would be very keen to speak to you in more depth regarding this opportunity. Please apply via this advert or alternatively, send me you're a copy of your up to date CV to (see below) or contact me directly.
Project People is acting as an Employment Business in relation to this vacancy.