Description
• Desktop support experience. Must have performed desktop support role in last 18 months• Strong Break / Fix skills Desktops, Workstations, Notebooks and Printers
• Minimum 4 years face to face experience required in Desktop Support role with half of it with a private organisation preferably with manufacturing sector
• Outstanding customer service
• Outstanding presentation & communication
• Post Deployment Support/Floor Walking/Desktop Support preferably with in last 3 years
• Performing asset inventory activities as needed
• Works with procurement staff to purchase hardware and software
• Strong Microsoft Windows os experience – Especially for Windows XP and Windows 7
• Strong Software management environment understanding
• Understanding of Asset Management system
• Fault analysis for Microsoft Office Suite
• 2nd line fault analysis and experience of Microsoft Office (Office 365, Outlook, Word, Excel )
• Smartphone/Blackberry Support
• Experience of supporting VPN and remote connection tools, in relation to Broadband and 3G technologies.
• Experience with video conferencing
• Experience providing remote fault analysis, via verbal communication and IT remote control tools.
• Active Directory user account administration experience.
• This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned
• Background security check required