Description
Desktop Support - Windows & Mac
Location: Dublin, Ireland
Job Type: Contract
Job Description:
RESPONSIBILITIES:
- Provide onsite technical support to employees
- Troubleshoot multiple computer and mobile platforms: Macintosh, Windows, Linux, Android and iOS
- Provide advanced support for multiple enterprise applications including: e-mail, calendar scheduling, word processing, spreadsheets, presentations, Internet browsers, as well as specialized department-specific applications
- Manage and provision equipment for all new hires (mobile phone, desktop peripherals, laptops and desktops)
- Troubleshoot and support video conference equipment, including events held onsite
- Remotely troubleshoot local and networked printers, including multi-functional copiers
- Open, track and close all service requests, as well as manage the classification, assignment, tracking, and completion of requests
- Identify and implement innovative solutions to resolve customer issues
- Ensure resolutions are consistent with company standards and policies
REQUIREMENTS:
- 3-5 years of end-user support experience
- Passion for providing the best customer service
- Advanced knowledge of Windows and OSX platforms. Linux is a plus.
- Familiar with standard networking concepts (TCP/IP, Windows Networking, VPN)
- Experienced supporting productivity tools such as the Microsoft Office Suite, Google Apps, and gMail in a corporate environment
- Experienced utilizing spreadsheet software sufficient to develop formulas, complete calculations across multiple worksheets, and use functions preferred
- Mobile support experience for iOS, Android, and MDM solutions
- Flexibility to extended hours or modified schedule to support planned activities or emergency situations
- Excellent organizational skills and ability to prioritize tasks among many competing requests
- MCP, MCDST, A+ Certifications, and knowledge of UNIX systems is a plus
- Ability to lift up to 50 lbs