Description
Relationtship Manager, Upsell, Sales, FinancialThis global financial organisation is currently on the hunt for a very skilled and experienced Relationship Manager with excellent people skills and the ability to upsell and works with the end clients and act as an expert on their financial products. This person will ideally have a strong background in Relationship Management and have the people skills to help maintain global clients.
Key Responsibilities
- The Relationship Manager will have the ability to manage the company's existing accounts and clients in a portfolio value of up to £7M
- Primary activity of this role is to effectively manage and develop a number of allocated Accounts, ensuring their satisfaction with the companies Payment Service they provide to their client whilst driving and increasing their profitability by selling additional services and solutions to them
- Focus will be on client retention to reduce losses and growth of existing revenue and drive revenue from existing business
- Managing a portfolio of 10 accounts and identifying new sales opportunities within the named accounts
- Building a strong relationship with allocated clients ensuring a thorough understanding of their business by arranging regular meetings to update clients on anything relevant and conduct comprehensive business reviews
- Creating a strong sales pipeline to increase revenue and grow the value of the accounts by identifying upsell/new business opportunities thorough understanding of clients' business and requirements
- Work to understand the main drivers affecting clients and the market
- Negotiating new commercial agreements and renewing existing contacts
- The ability to Building relationships with the operational teams to ensure smooth running of the services provided
- Understanding and knowledge of payment industry - training on this will be provided on their products
- Demonstrable success at managing busy accounts and identifying up sell, value add and new business opportunities
- Experience working in a company with commitment to a metric-driven, quantitative sales process with demonstrable results
- Understanding of the main drivers affecting the industry and the ability to articulate these in detail
- Proven experience in developing relationships and building sustainable partnerships
- Good interpersonal and communication skills including both oral and written
- Strong customer orientation and successful negotiation skill
- Ability to build excellent relationships both internally and externally
- Ability to work under pressure and to tight deadlines
- Ability to translate technical product specification into sales messages for prospects