Description
Kirtana Consulting is looking for strong Swedish Native/Fluent speaking Service desk analyst role in Sweden for 6months rolling contract to work with one of our client.
Job description:
Exp: 1-2 years
Location: Stockholm (Sweden)
Start date: 01 Jan 2019
End Date: 15 Aug 2019
Job Description:
- Should speak and write Native/Fluent Swedish & English.
- Should have IT education in gymnasium or post that.
- Preferably one to two years of experience in customer support (Voice and mail) for handling and classifying issues and helping users resolve their IT related issues.
- Should be aware of ITIL Incident management process.
- Knowledge on windows 7 & 10 OS.
- Familiar with Service Now or any other ticketing tool.
- Knowledge on Active Directory.
- Strong phone contact handling skills and active listening.
- Excellent communication and presentation skills.
- Ability to multi-task, prioritize, and manage time effectively.