Description
NV are looking for a Sharepoint Support Technician for a project in Spain. We need one candidate for Valencia and another for the South of Italy
Duties and responsibilities:
Resolve in a timely manner Tier-2 application issues and escalate Tier-3 issues to designated focal points;
Assist in the evaluation, configuration and installation of new releases in accordance with established configuration management standards;
Assist in the deployment of tools and in the implementation of processes to assist in operational support;
Assist in responding to application-related queries from end users in remote locations;
Perform knowledge transfers to Tier-1 and trainings end users on the usage of applications;
Assist in the development and in the updating of software applications related documentation, including technical documentation and system reports, attend operational and other meetings; and
Perform other duties, as required.
Education and Skills
Minimum of three to five years of experience in application maintenance and general IT support;
Minimum High school diploma;
Essential
Excellent knowledge of Microsoft Sharepoint;
At least three years of experience administering Microsoft Sharepoint, SQL, Windows and RedHat Linux;
Desirable
Good working knowledge of Client Server applications in a Windows environment and .NET applications;
Certifications and advanced training in Microsoft Sharepoint, SQL, .NET, PowerShell, MySQL, Windows and RedHat Linux;
Certification and familiarity with ITIL concepts and processes;
Ability to grasp complex concepts, logical and analytical approach to solving problems;
Ability to work under pressure and with minimum supervision;
Good interpersonal skills and ability to work in a team of diverse skills;
Willingness to improve knowledge and skills and learn new technologies.
Languages:
Very good knowledge of English (both written and verbal) is required.