Operations Acceptance Manager

Description

Operations Acceptance Manager


Our client, a global leading telecommunication company, is recruiting for an Operations Acceptance Manager to join their telecom project in the United Kingdom.


Position Title
Operations Acceptance Manager


Position Type
Contract


Start Date
February 2019


Duration
3 months rolling


Location
Reading


Contact:
Kresimir Zebic |

Based in the Reading area and reporting to the Operations Management Team you will be responsible for the Quality Assurance.

Responsibilities:
Establishing the Operational Acceptance management regime and governance for the contract.
Working closely with the transformation/CSI manager to ensure the assurance issues are recorded and an action plan is created.
Collaborating with Client's offshore partners to ensure SLA/KPI levels are met.
Working with Client's Service Delivery Manager, Reporting manager, 4th Line Support Manager and 3rd party manager to capture all feedback from supporting parties and customer feedback to drive forward quality assurance.
Reviewing 3rd parties’ performance and deliverables.
Develop an overall Operations Quality Assurance framework that integrates the Managed Service Operation functions to bring everyone onboard with the concept of quality assurance.
Working with the OSS automation teams to develop solutions to Quality Assurance issues.

Qualifications:
Experience with large and complex Operational Acceptance management contracts.
Experience of large and complex service management contracts.
Proven expertise in leading service and process improvement activities within a complex service delivery environment.
Experience of working across a complex, matrix organization with an ability to develop forward plans and continuously achieve high performance.
Experience of working with / leveraging / managing globally distributed service delivery teams (onshore & offshore).
Successful and developing and managing relationships at all level organizational levels.
Able to win the trust of customers in challenging and changing circumstances.
Experience of management of third party relationships.
Aware of the importance of culture as an intrinsic part of the success of the organization
Must have experience of working in a mobile telecommunications operator.
Have understanding of the MBNL set up and have experience with Huawei Managed Services.
Qualified in ITIL
Experience of working with customers and building and maintaining customer relationships.
Fluent English.