Description
1st & 2nd Line Application Support (MS Environment) Swindon
An Application Support Analyst with strong MS support and SQL skills is now required by a leading software house that provide financial based products to tier 1 banks, and international development firms.
The position based in Swindon.
This is an initial 3 month contract with strong potential to extend long-term, as well as permanent opportunities with an extremely well know organisation who have a strong reputation for innovation.
The Application Support Analyst will be working in a busy and dynamic Support Department, the Analyst will be responsible for providing application support client customers by phone, email and using an instant messaging platform.
The support will involve bespoke product specific guidance and investigation, diagnosis and resolution of customer affecting bugs and technical issues. They will also be a point of contact and liaison between the team and other internal departments.
My client is looking for an individual with strong skills in the following areas:
- Great customer service. Experience liaising with customers on a daily basis is essential.
- Experience supporting external clients is a must.
- Experience creating and updating HTML based email signatures for Outlook integration.
- MS Support skills at MSCE level
- Previous experience integrating SQL databases, XML files and interpreting log files to assist with fault finding and resolution.
As well as one or more of the following:
- NVQ Certificate/Diploma/professional led training in customer service (or 2-3 years equivalent experience)
- T Degree educated (or equivalent experience)
- MCSA SQL Server, other formal training (or equivalent experience)
My client are looking for someone to start IMMEDIATELY with a Monday February 18th start. Interviews are taking place immediately.
This is a great opportunity to join a leading brand in a potential long-term contract role. The Application Support Analyst is paying up to £250 per day for an initial 3 month contract.