Description
Deskside support-L2 - (6 months contract) - Russia
We are looking for an experienced Deskside support-L2 to join a dynamic and busy international team. The role will provide the opportunity for Deskside support-L2 professional hard core to share ideas, information and innovation with a global team of technologists.
We have this position for below 5 locations in Russia.
- Moscow, Leningradsky
- Moscow Region, Kashira, Mezheninova
- Moscow Region, Sherrizone, Economic Zone Sherrizone Solnechnogorskiy
- Russia, Saint-Petersburg, Parnas
- G. Novosibirsk Petuhova
Years of Experience:
Total: 3-4 years. of University education post High school (B.Sc. or Diploma)
Relevant: 2 - 3+ years of help desk/desk side, customer service, and support experience with problem solving involving hardware.
Local language is mandatory - Russian
Technical Requirements
- Managing a minimum of 10 members on service desk or desk side
- ITIL V3 certified
- Exposure on managing remote sites
- Phone support experience necessary.
- Technical helpdesk or technical call center experience is necessary.
- Disciplined, systematic problem solving skills required.
- Windows and Novell Operating systems
- Clients: Windows7, Windows Vista, Windows XP, Windows 2000
- Servers: Windows 2000, Windows 2003, Windows 2008,
- Knowledge of Active Directory, Novell eDirectory, Lotus Notes and Exchange
- ITSM ticketing tools such as Remedy, HP Service Center, Peregrine Service Center
- Remote desktop connectivity applications like SMS, Bomgar, WebEx, Live Meeting, and Windows Native tools
- MS Office Suite (XP, 2003, 2007): MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook, MS Project, and MS Visio
- Internet browsers (eg Explorer, Chrome, Firefox),
- VPN and remote dial-in users
- Support for laptop, desktops, and printers
- PDA and blackberry support
- Apple Ipad Device support
- Others: Adobe Acrobat and other common desktop applications like Winzip, etc
Competitive salary
Career Progression
Bonus structure/Pension
Tons of training opportunities and possibilities
An international working environment
If you are interested in this position and are looking to continue growing as a Deskside support-L2 please get in touch ASAP to avoid disappointment.