Description
? Experience in managing SFDC projects? Experience in Sales Cloud, Service Cloud, Lightning
? Demonstrates interpersonal, collaborative and commitment to operational excellence skills
? English at least at C1 level
? Excellent coordination, organizational and communication skills
? Proactive approach towards the managed area
? Responsible for the quality of presented reports
? Responsible for service organization
? Responsible for service improvement and optimization
? Taking the role of Problem Coordinator, Major Incident Manager if such problems occur in the service
? Communication with service Client leaders (i.e.: Delivery Managers, Delivery Service Managers, Roche Support Lead, Lead Developer)
? Responsible for the ongoing adaptation processes to Roche needs
? Extending the cloud size
? Verification of the cloud technical level
? Responsible for ongoing adaptation processes to client needs
? Responsible to set the on-call shifts for upcoming holidays
? Ensuring transfer of knowledge within the team so all team members are able to perform service tasks
? Ensuring that knowledge is appropriately documented
? Ensures process adherence in respective area and initiates corrective actions
? Ensures that tasks performed by the team are in compliance with client procedures
? Able to prepare CSV documentation as per client requirements such as DCRs, SRAs
? Able to drive the internal Platform Projects and act as Project Manager
? Responsible for the entire team’s performance in order to meet required SLAs and KPIs
? Ensure high satisfaction level of the stakeholders that we are working to
? Responsible of on-time JIRAs assignments to the respective team members and successful tasks delivery