Description
Job description:
- Monitors/updates dispatch system and works incoming tickets as assigned. Provides troubleshooting, technical support and development of end-user guidelines.
- Configures, installs, monitors, and maintains IT users' Workstation software and hardware. Ensures proper backing up of data from user workstations and that tools and equipment are licensed and approved by IS purchasing. Ensures proper configuration and adherence to security configurations and settings.
- Tests, troubleshoots, maintains, modifies, validates and documents application packages.
- Documents configurations and standards so that colleagues can reference similar issues and improve resolution time. Assists other departments as needed to resolve issues.
- May perform administrative task such as reporting, ordering replacement parts, and tracking status/inventory of items.
- Keeps apprised of new technologies related to Workstation support procedure
Technical background/Responsibilities:
- Technical background with intermediate computer troubleshooting skills
- Scheduling deployment of Workstations
- Reporting MS Excel/Access
- Proficient communication skills in both written and oral communication
- A+ Certification - Required (Must be Active)
Hours:
- Normal work hours until proposed few months in then they will move to a 4:00pm to 12midnight EST Deployment Schedule.
Asir Franklin
Sr. Technical Recruiter | SSI
(see below)