Description
Daily job responsibilities:
- Daily Operational support of the Avaya Aura Conferencing system. This includes weekly maintenance, after hours break/fix, capacity planning, daily moves/adds/changes to phones and/or ACD call routing as applicable to Avaya Aura Conferencing.
Required skills:
- MAIN experience administering Avaya Aura Conferencing or other premise-based conference bridge solution
- Experience with telecom MACD (moves, additions, changes & disconnect) experience for Avaya phones and voicemails. (AKA: Modular Messaging, Aura messaging experience, etc.)
- Experience with support and maintenance of Avaya telecom systems, modular messaging and ACD vectoring. (Does not have to have experience with all of these but some)
- Experience dealing with voice circuits, ACD call routing, dealing with telecom hardware and circuit vendors. (Does not have to have experience with all of these but some)
- Experience with Siemens, Nortel, & Rolm equipment not mandatory is just a plus BUT candidate needs to have Avaya telecom experience.
Working hours/conditions:
- Work hours are fairly regular but some occasional evening/weekend work may be necessary for planned maintenance, backups etc.
- On-call responsibility is a must, the team has a rotation where the technician will be on call for 24x7 for a week at a time, and rotates every 4-6 weeks.
Asir Franklin
Sr. Technical Recruiter | SSI