Description
Title: Operations Engineer
Location: Boston, MA
Duration: 6 months +
Responsibilities:
- Operate and maintain 24/7 application including core operating system, networking, applications, storage, database and telephony (SIP & H.323) audio/video conferencing platform
- Software deployment and configuration management in development, QA and production environments
- Level 2/3 support for production issues
- Partner with internal software development teams to ensure new installs meet quality and operational requirements
- Develop tools and utilities in support of operations and development teams
- Must understand complex technical issues; possess excellent troubleshooting and follow-up skills with strong attention to detail
- Provide technical expertise with system upgrades, process improvements, security requirements, infrastructure improvements, etc
- Preventive maintenance services during regularly scheduled maintenance windows following defined Change Management processes and procedures
- Work to help design and build from the ground up reliable infrastructure services in AWS, integrate applications and services into the AWS environment and ensure ongoing support
- Gain application-level knowledge of the systems as well as contribute to overall design
Skills and Knowledge:
- 5-8 years of experience in an operations role, including direct relevant experience with systems administration using virtualisation (Xen), Linux (Ubuntu)
- Knowledge and interest in working with and deploying services and applications in AWS and knowledge of various AWS services including Route53, EC2 and RDS also architectural components like VPC, ELB, IAM, etc
- Scripting and automation skills
- Hands on experience with software administration with fundamental knowledge with Apache, Tomcat, MySQL, Java, NodeJS
- Experience with network management and monitoring, specifically configuration of platforms and protocols such as M/Monit, Nagios, SNMP and custom APIs
- Experience in security concepts (PKI, key/cert exchanges, etc), systems and protocols (SSH, HTTPS, SSL, TLS, etc)
- Experience in infrastructure management automation/DevOps (Chef)