Onsite Support Technician

Job type:
on-site
Start:
ASAP
Duration:
n.a
From:
Gazelle Global Consulting
Place:
Zuid-Holland
Date:
06/12/2019
Country:
flag_no Netherlands
project ID:
1783257

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Onsite Support Technician | Leiderdorp, Netherlands | minimum 12 months contract

Onsite Support Technician is required for an increasingly busy team working for a market leading company. The successful candidate will be speaking fluently Dutch and English and of course will be able able to provide the best and most cost-effective solution to the end customer.

The Onsite Support Technician will be responsible for the following:

  • Installation and Roll out services of new desktops, laptops, smartphone and tablet devices.
  • Provide Single Point of Contact for Desktop, Laptop, smartphone and tablet devices related problems.
  • Provide first level hardware support (such as diagnosis of the problem, coordination with hardware vendors to resolve the problem) for the IT equipment.
  • Providing remote and face-to-face technical support to users of desktop, notebook, smartphone and tablet devices.
  • Open Incident Report and document outage.
  • Support OS and office, other standard applications and resolve the issues.
  • Installation, re-installation, the configuration of peripherals eg printers, scanners etc.
  • Configure print services and resolve the printing problems of the users.
  • Perform Install, Move, Add or Change (IMAC) at the desktop level, Escalate/notify management on infrastructure-related outages Following agreed procedures, respond to requests for assistance by providing information to enable users to resolve their problems.
  • Maintaining accurate records of all issues with resolution and contact details.
  • Make continual improvements to procedures and documentation.
  • Automate workflows via Scripting and Active Directory group policy.
  • Providing an effective interface between users and service providers supplying all necessary diagnostic information according to procedures.
  • Ensuring technical queries not progressing are escalated.
  • Triggers and ensure Management/Technical Escalation in case of a technical crisis with close follow up on the escalation & continuous communication. Debriefs in Real Time and reports to management on the incident resolution.
  • Candidate should be Driving the efficiency and effectiveness of the service management processes such as incident management, problem management, change management etc. and should be ready to work in shifts.
  • Ensure the process is defined, documented, maintained and communicated at all levels within the organization.

Start date: Immediately
Salary + Benefits: competitive

This role is suitable for an Onsite Support Technician (Dutch and English-speaking) who is looking to work in a professional team within a successful company. If you are interested in this position, please submit your CV for consideration