IT Service Desk/IT Helpdesk Analyst - Slovenian speaking

Job type:
on-site
Start:
ASAP
Duration:
26
From:
Gazelle Global Consulting
Place:
PL
Date:
09/20/2019
Country:
flag_no Poland
project ID:
1825712

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IT Service Desk/IT Helpdesk Analyst | Slovenian speaking | Gdansk, Poland | Daily rate PLN500/600 per day | 6 months contract

Are you an experienced IT Service Desk/IT Helpdesk Analyst, Slovenian speaking?

If so, we are looking for you, to join a dynamic and busy international team in Gdansk, Poland.

The IT Service Desk/IT Helpdesk Analyst, Slovenian speaking will be part of the IT Support team which provides the following Support:

Responsibilities of the IT Service Desk/IT Helpdesk Analyst, Slovenian speaking:

  • Serve as the first point of contact for end-users seeking technical assistance.
  • Perform remote troubleshooting through diagnostic programs.
  • Determine the best solution for faster resolution of the end-users issue.
  • Educate and guide the end-user through problem-solving.
  • Provide information on IT products or services based on the end-user query.
  • Record all issues and their resolution in the IT ticketing tool.
  • Follow-up and update end-user on status and information of the issue reported.
  • Identify and suggest improvements on current processes followed.

Requirements for the IT Service Desk/IT Helpdesk Analyst, Slovenian speaking:

  • Perfect if you have already experience in IT Customer Support
  • Good written and verbal communication skills in English and Slovenian
  • Team player
  • Ability to handle curveballs
  • Goal-oriented focus
  • Interactive personality

You MUST speak fluent Slovenian and MUST have an EU work permit.

This role is suitable for an IT Service Desk/IT Helpdesk Analyst, Slovenian speaking, who is looking to work in a professional team within a successful company.

If you are interested in this position, please submit your CV for consideration