Description
My client based in High Wycombe are looking for 2nd line Windows 10 specialist on an initial 4 week contract.
You will be working in a busy team of which you will be providing support for users across the organisation
The company have a Windows 10 rollout planned for the 1st quarter of the year of which you will also be involved in the deployment and support
You will
-Responds to common requests for service by providing information to enable fulfilment. Promptly allocates unresolved calls as appropriate. Maintains records, informs users about the process and advises relevant persons of actions taken.
-Following agreed procedures, identifies, registers and categorises incidents. Gathers information to enable incident resolution and promptly allocates incidents as appropriate. Maintains records and advises relevant persons of actions taken.
-Monitors and logs the actual service provided, compared to that required by service level agreements.
-Carries out agreed operational procedures of a routine nature. Contributes to maintenance, installation and problem resolution.
-Identifies and resolves issues with applications, following agreed procedures. Uses application management software and tools to collect agreed performance statistics. Carries out agreed applications maintenance tasks.
You must have
*thorough knowledge of computer software and hardware and a variety of Internet applications, networks and operating systems
*Set up workstations with computers and necessary peripheral devices (Routers, printers etc.)
*Check computer hardware and printers (HDD, keyboards etc.) to ensure functionality
*Install and configure appropriate software and functions according to specifications
*Troubleshoot and support and maintain local networks in ways that optimize performance ( eg cable maintenance/network troubleshooting )
*Provide orientation and guidance to users on how to operate new software and computer equipment
*Organize and schedule upgrades and maintenance without deterring others from completing their work
*Perform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging etc.)
*Maintain records/logs of repairs and fixes and maintenance schedule
*Experience of Apple Mac support and configuration advantageous
*ITIL awareness/certification
Spring Technology acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Spring Group UK is an Equal Opportunities Employer.
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