Service Desk Agent (Finnish/Swedish Speaking)

Uusimaa

‐ Onsite

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Keywords

Hardware Operating Systems Network Helpdesk Support Ticket PC Education Call Center Power Point

For one of the largest companies, I am looking for 'Service Desk Agent' for a 12 month project in Espoo, Finland.

The ideal 'Service Desk Agent' will need to have the following experience

Call and Incident Handling

Provide first level call, email, and chat support to customer's PC, including software and hardware related issues.
Assign unsolved cases to the appropriate IT teams.
Log all calls in the Helpdesk tracking database in English simultaneously with handling the call in native language
Instruct users on ICT processes
Manage the ticket progress from end to end and communicate with higher tier resolver groups

Required:

Typing skills (50 words per minute)
6 months Experience in Call Center/Help Desk/Customer facing environment OR Education at bachelor level (university)
Functional (How to) understanding of Microsoft Operating Systems (Control Panel, Command Prompt, Network and Sharing Center, Internet Explorer)
Functional (How to) understanding of Microsoft Word, Excel, PowerPoint, Outlook

Please apply now if you are interested and available.

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