Description
User Researcher - GDS
We are IT Recruitment Specialists partnered with a massive Global Consultancy who require a User researcher for one of their Public sector Clients. This will be a 2-month contract based in Newcastle.
What you will be doing:
Planning, designing and conducting full range of research activities necessary to support the design and development of government services
Conducting such activities in accordance with GDS expectations/standards
Working with Service Managers to devise appropriate research strategies to generate focused insights and to convert concepts into high quality stimulus material
Working closely with designers and developers to turn user data into actionable product/service requirements that feed into prototype development, and influence product direction
Managing ad-hoc qualitative/quantitative research projects such as proposition development, visual identity and customer experience mapping
Presenting findings and related design/business recommendations and customer insights to senior decision makers
What we are looking for:
The ability to make effective decisions using multiple sources on the solving of business problems
High attention to detail and fantastic problem-solving skills
Ability to be proactive and spot problems before they arise
Ability to build great relationships and trust with staff & stakeholders
A collaborative way of working
Enthusiasm and a positive can-do attitude
A passion for technology and providing great customer service
Previous experience of web-based service delivery.
Minimum Experience:
* At least 2 years in public sector
* Experience in leading user research in all the GDS phases
* Must know the research methodologies
* Know to run user research on digital assisted users
* Have experience in setting up user research community
* Have direct experience of working with senior user experience designers, user interaction designers, content strategist and content designers
* Must have experience in qualitative and quantitative analysis
* Must have experience working in multiple scrum team or scale agile
User Researcher - GDS