Description
Core Purpose
A Senior Pega Application Engineer will provide departmental technical ability to staff through applications. They will be responsible for the full life cycle of applications including their integration with the wider technology infrastructure and have a key input into the strategic direction and the products that can be used to achieve that vision.
Summary
As a Senior Pega Application Engineer, you will be a skilled Practitioner and a role model in Application operations. Responsible for ensuring best practices are adhered to across the department and guiding teams on how to deliver quality Pega Applications.
You will assist in the design of Application services in collaboration with Architecture and Engineering principles. With a focus on operational stability, robustness, resilience, availability and quality you will be accountable for Application solutions.
Responsibilities
Level 3 - Practitioner
- Lead the delivery of quality software which is easy to maintain and clean to operate.
- Lead multiple Application Engineering teams providing technical leadership and guidance. Including coaching and mentoring your team and their professional development; Contribute and set strategic direction for product team and the wider Application Engineering community.
- Lead the sharing of knowledge and good practice with the wider Application Engineering community; Lead community discussions about best practice within Application Engineering.
- Provide technical support on Pega applications.
- Use software to improve business performance.
- Lead teams to troubleshoot issues related to the application.
- Provide SME input into systems integrations and architecture.
- Have ownership of technical documents and processes.
- Own the development of medium-long term strategies for product lines and the Software Engineering Community.
- Identify and support the resolution of infrastructure faults.
- Provide 3rd line support on products developed, including out of hours support as and when required.
Technical Skills
Programming and Build (DDaT)
Collaborates with others when necessary to review specifications and uses these agreed standards and tools to design, code, test, correct and document programmes or scripts of medium to high complexity, using the right standards and tools. (Level 3).
Applications Support (DDaT)
Maintains application support processes, and checks that all requests for support are dealt with according to agreed procedures. Uses application management software and tools to investigate issues, collect performance statistics and create reports. (Level 4).
Technical Specialisms (DDaT)
Able to draft and maintain procedures and documentation. Able to set standards for definition, security and integrity of objects and ensures conformance to these standards. (Level 3).
User Centred Analysis (DDaT)
Understands the difference between user needs and desires of the user. Has experience in meeting user needs across a variety of channels. Able to integrate digital analytics with qualitative data, such as user surveys and user research, to develop hypotheses for testing. Can offer recommendations on the best tools and methods to be used. Able to collaborate with user researchers and can sell/represent users internally. Understands the difference between user needs and desires of the user. Able to champion user research to focus on all users. Can prioritise and defines approaches to understand the user story, guiding others in doing so. (Level 3).
System Integration (DDaT)
Defines and designs the integration build. Able to co-ordinate build activities and understands how to undertake and support integration testing activities. (Level 3).
Service Focus (DDaT)
Sees the bigger picture by taking groups of services, investigating how to get the best of underlying services. (Level 3).
Modern Standards Approach (DDaT)
Uses a modern standards approach competently and guides others in so doing. (Level 3).
Systems Design (DDaT)
Designs systems characterised by medium levels of risk, impact and business or technical complexity. Selects appropriate design standards, methods and tools and ensures they are applied effectively. Reviews the systems designs of others to ensure selection of appropriate technology, efficient use of resources and integration of multiple systems and technology. (Level 3).
Understanding Constraints (DDaT)
Works with and challenges senior stakeholders. Can prioritise and mitigate constraints, and can turn them into an advantage. Is able to adapt the approach depending on the constraints. (Level 3).
Methods and Tools (DDaT)
Makes sure that teams are using the right tools and methodologies and promotes the use of these. (Level 3).
Tools and Software (DDaT)
Proficient, fast and fluid in the use of software. Knows shortcuts and tricks as well as what not to do. Is responsible for choosing the technology and outputs, for example paper size, weight. (Level 3).
Technical Breadth (DDaT)
Has a deep understanding of the technical concepts required in their role and understands how these fit into the wider technical landscape. Understands the limitations of digital technology. (Level 3).
IT Infrastructure (DDaT)
Designs, implements, administers and supports infrastructure technologies, solutions and services such as: compute, storage, networking, physical infrastructures, software, commercial off the shelf (COTS) and open source packages and solutions, virtual and cloud including PaaS, SaaS. (Level 3).
Essential Qualifications
- Certified Lead System Architect (Pega)
- Practitioner level experience in PEGA 7.x and PEGA 8.x versions
Technical Specialisms
Practitioner level experience in:
- PEGA engineering - Level 3
- Configure PEGA application layers and components - Level 3
- Deliver business process management solutions - Level 3
- Monitor PEGA applications through AES - Level 3
- Deliver software applications on cloud based environments - Level 2
- Java - Level 3
- JavaScript - Level 3
- Database (eg Oracle, Postgres SQL, etc.) - Level 3
- Agile methodology (eg SCRUM, Kanban) - Level 3
- Manage delivery and release processes in a CD environment - Level 2
Key
- Level 0 - No knowledge and experience.
- Level 1 - Awareness: Has knowledge of the capability and an appreciation of how it's applied in the environment.
- Level 2 - Working: Applies knowledge and experience of the capability, including tools and techniques, adopting those most appropriate for the environment.
- Level 3 - Practitioner: Shares knowledge and experience of the capability with others including tools and techniques, defining those most appropriate for the environment.
- Level 4 - Expert: Expert has knowledge and experience in application of this capacity, is a recognised specialist and advisor in this capability including user needs, generation of ideas, methods, tools and leading or guiding others in best practice use.
If you match these requirements, please apply in the usual way. Elevate will send you an email, please open, click and action that email as soon as possible. Once the application process is completed within Elevate, your application will then visible to the hiring recruiter. If you don't complete the process in Elevate you will not be visible to the recruiter or hiring manager.
If you have any problems at all with the process you can contact the Elevate support team at any time on (see below)