Description
On behalf of our client, a financial service provider based in Luxembourg, we are looking for external support with skills and abilities as stated below:
Business Analyst/Coordinator CSD (f/m/x) financial area Luxembourg - P2001
Task and responsibilities
1. Big bang communication preparation (January - February)
- Operational support to prepare the client emails, including preparation and quality review of the material sent to clients (Emails, Formatting of content and content review - quality check).
2. Advanced Customer support
- Help answering L2 (ie complex questions for strategic clients) and L3 clients concerns (escalation of strategic clients concerns towards management in order to mitigate clients risks and issues) through emails, video calls and physical clients meetings
- Mobilize the right internal stakeholders in order to help answering complex clients questions and transform their concerns into business opportunities for the client
- Prepare top management decision support, based on scenario analysis and recommended options with associated rationale
- Identify the business risk associated to clients questions/concerns
- Master and follow up until full mitigation the key open strategic risks and issues and is able to explain them to the top management
3. Credit support
- Support credit analyst and credit decision makers in the preparation, quality review/audit and approval of new final clients contracts to facilitate credit decision makers timely signature of new contracts
Mandatory skills and experience
Deep Industry knowledge
- Deep understanding of Capital Market industry and specific role of CSD
- Understand the CSD business activities, and key activities
- Previous experience working with CSD is an asset
- Understand CSD market and global competitive dynamics is an asset.
Soft skills
- Can do, output driven and positive attitude
- Highly proactive and client focused
- Capacity to communicate in an appropriate way to external clients, (including senior clients) and internal top management stakeholders
- Professional and precise
Hard skills
- Project management experience
- Client support
- Business operator
- Value creator
- People manager
- Credit knowledge
Assignment
- Start date of assignment: February
- Expected contract duration: 6 months (extension is anticipated but cannot be guaranteed)
- Degree of employment: Full-time
- Location: Luxembourg
Please let us know if this project is of interest for you and when you are available.
Best regards,
Andy
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