Description
Netwerk Voice CTI Operations Senior Manager
Netwerk Voice CTI Operations Senior Manager urgently needed for a long term opportunity based in Brussels, Belgium location
COMPETENCES
Technical skills
- Deep understanding of Network technologies and TELCOS offers
- Deep understanding of Infrastructure components
- Deep understanding of public cloud model and connectivity
- Process design
Social skills
- Comfortable in a multi-cultural environment.
- Ability to advise and interact with all levels of management
- Can resist to business pressure
- Organisational skills in order to manage and prioritise work and initiatives under deadlines
- Excellent communication (written and oral) and presentation skills
- Supportive driving source for your environment
- Strong influence and negotiation skills
- Stress resistant and demonstrate patience, tolerance and resilience
- comfortable in Operating in a fast-changing environment as a change enabler to internal clients
- Ability to work creatively and analytically in a problem-solving environment, critical and constructive
- Customer Focus: Flexibility and ability to cope with non-standard working hours when required
- Business oriented - always acts by putting actions in perspective of targeted business results.
- Delivers results - Balances Immediate and Long-term Priorities- sense of urgency when needed.
- Excellent ability to manage multiple high priority efforts/competing priorities and flexibility to adjust to changing requirements, schedules and priorities
Background
The ideal candidate:
- has a master's degree (preferably IT) or gained equivalent knowledge by relevant work experience
- has at least 10 years of work experience in IT Infrastructure/Network Service Management.
- Understands IT Service Management product (ServiceNow - Remedy - )
- has fair ITIL Lifecycle knowledge and Service Level Management skills. Knowledge of ITIL Lifecycle V3 is mandatory (Foundation + additional certificate)
- is business proficient (B2+) in English and native/fluent either in Dutch or French.
Shortlisting immediately interiews this week!