Description
Escalation EngineerDuration: 6 months
Rate: market rates
Language: English, French preferred
Location: Lyon, France
Remote option No
The advanced support of our solution requires the following skills in order of importance:
• Ethernet network
• OT Architecture and protocols
• Linux network admin (optional)
• Python (optional)
Missions:
• Participate in the support of Cyber Vision ICS at a level 3. Level 1 and level 2 support team will escalate issues, the Escalation Engineer will have to understand and reproduce the issues and if possible, find root causes or potential root causes to help R&D developers.
• Participate in the training of internal workforces when a new release is launched
• Contribute to the test and validation of new releases. Sometime work on customer sites for pilot phases
Profiles needed:
• Automation Integration Engineer with high Ethernet networks knowledge
• Or Network support engineer with Linux networking capacities
Skills needed:
• Ethernet network
• OT architecture and networks (PLC, DCS, Distributed SCADA systems …)
• Customer support and Level 2 or 3 support
• Linux (optional)