VOIP Unified Comms Engineer Milan

Milan

‐ Onsite

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Keywords

Firmware Windows Migration Support Maintenance Cisco IP VoIP Coordination CUCM Cisco

Flint is looking for a VOIP Engineer familiar with the Cisco HCS Hosted Collaboration Service product for a Migration upgrate project

Activities will involve

Perform end customer assessment of current HCS 9 deployment and customizations;

Participate in Service Provider kick-off meetings for each customer migration to collect requirements;

Define migration strategy for each customer migration to meet requirements;

Migrate end customers to HCS 11 (including Imagicle and any currently active customized services);

Partecipate in the migration maintenance windows (during working hours);

Live troubleshoot of multi-vendor issues (coordination of TAC and Imagicle Support);

Designate a primary point of contact for all support requests regarding the migration coming from customer;

Participate in review calls every week to address any operational issue;

Participate in monthly meetings with service provider to assess performance with respect to migration plan;

Manage support escalations and prioritization according to customer needs.

Essential Skills:

Italian language required;

Onsite (Office Milan) preferred;

Working Knowledge of the Imagicle Call Recording

Working Knowledge of the Imagicle Fax server

Working Knowledge of the Imagicle IVR

Working Knowledge of the Imagicle Click to Call and the rest of Imagicle suite.

Working Knowledge of Cisco Collaboration and Unified Communications (CUCM, Unity, Presence, Cisco IP phones, Voice Gateways, ATA)

Working Knowledge of VoIP technologies: SIP, H323, MGCP, trunking, IP Phones firmware management

Knowledge of Cisco Hosted Collaboration Solution (HCS)

Troubleshooting and usage of VOIP troubleshooting tools

Good Communication skills

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