Description
Alexander Mann Solutions (AMS) is the world's leading provider of Talent Acquisition and Management Services.
We deliver award-winning solutions to over 65 outsourcing clients and consulting services to hundreds more. Our contingent Workforce Solutions (CWS) service acts as an extension of our clients' recruitment team and provides professional interim and temporary resources.
Royal London is a financial services company with a difference. As the UK's largest mutual life, pensions and investment company, we're owned by our members and work for their benefit, not for shareholder profits. We've grown rapidly and have been recognised as one of the UK's top rated places to work.
Today, Royal London has over £114 billion of funds under management, and around 3,500 employees working in six offices across the UK and Ireland. We've worked hard to become experts in our specialist markets, building a trusted brand - and our teams have plenty of awards to show for it. Whatever team you're interested in joining and whatever role you play, we'll help you to make a difference.
Together we are currently recruiting for multiple Service Desk Analysts for initial six month contracts to be based in our Bath office.
Purpose of the Role:
- To provide first line support for incidents & Service Requests
As the Service Desk Analyst, you will be responsible for:
- To log and progress incidents and service requests raised via phone, e-mail or self service portal
- Manage incidents and requests through their life cycle, from creation to closure, ensuring users are kept up to date at all times
- Ensure that all incidents and service requests are dealt with within agreed SLA targets
- Provide first line resolution for incidents and service requests wherever possible
- Provide assistance and support to all Service Desk team members where required
The skills, attributes and capabilities we are seeking from you include:
- Functional/Technical Knowledge
- Customer service skills: Ability to interact with customers in a friendly manner
- Experience of a Service Desk environment
- Advanced desktop PC skills
- Experience of working with a call logging and management tool
- A working knowledge of MS Office applications beneficial
- Excellent communication skills, both written and verbal
- Working knowledge of Active Directory and Exchange
- Personal Capabilities:
- Positive approach to challenge
- Teamwork orientated individual
- Rational and organised approach to work
- Self-motivated, able to plan and prioritise workload in order to achieve deadlines
- Excellent interpersonal skills, with the ability to influence others
- High attention to detail
- Reliable, organised, flexible and able to challenge
- Uses own initiative to deliver the highest calibre of service
- Ability to interact with customers in a friendly manner
If you are interested in applying for this position and meet the criteria outlined above, please apply and one of our Sourcing Specialists will be in touch with you soon.
Alexander Mann Solutions, a Recruitment Process Outsourcing Company, may in the delivery of some of its services be deemed to operate as an Employment Agency or an Employment Business