Description
Cisco/Calabrio Engineer - long term contracting - Randstad area
Required:
- Cisco Certified Network Professional (CCNP) Collaboration with up to date certification
- Calabrio Certified Professional certified
- Minimum 3 years experience as Cisco engineer (design, build) for Cisco Unified CM 10 and higher
- Minimum 3 years work experience as Calabrio Engineer (design, build) for Calabrio ONE recording suite
- Advanced SIP knowledge (troubleshooting, manipulation of SIP messages through LUA scripts)
- Experience with designing, building and upgrading a full blown CUCM environment (incl. SME and IMP) Create high level and low level design (documentation)
- Create migration and upgrade strategies (documentation)
- Knowledge of integration options such as: JTAPI, AXL-soap, CDR
- Provide impact and risk analysis
- Troubleshooting CUCM incidents (3rd line support for Operations)
- QoS knowledge and troubleshooting
- LUA script knowledge (for construction and troubleshooting normalization scripts)
- Being able to interpret CDRs and CMRs
- Windows knowledge
- Experience with designing, building and upgrading a complete Calabrio environment
- Create/document high level and low level design
- Create/document migration and upgrade strategies (v10 to v11)
- Create/document impact and risk analyses
- Advanced Calabrio troubleshooting
- Support Calabrio one integration using API (in our case, additional call data, import chat transcripts and import video chat recordings)"
- Excellent communication skills in English