Description
REQUIRED: KNOWLEDGE MANAGER
LOCATION: CORSHAM
DURATION: 6 MONTH INITIAL CONTRACT
Will be responsible for the co-ordination of Knowledge Management Services at designated location:
* developing and implementing Knowledge Management Processes and supporting the development of the Knowledge Management System capable of supporting deployed users;
* raising awareness of and educating the Authority's personnel about the Knowledge Management Processes and the importance of Knowledge Management;
In accordance with the Service Management Framework, develop processes and procedures to support:
* knowledge transfer to the Authority as part of the Knowledge Transfer Service; and
* information management to enable collaborative working and supporting the development of First Time Fix and Work Arounds for Incidents, Problems and Defects;
* Management of Knowledge Articles, which may include creating, reviewing and retiring Knowledge Articles; where appropriate, managing and maintaining the Authority's Knowledgebase Repositories;
* Provide Knowledge Articles and Known Error Records related to the Services to the Authority's Knowledge Management System for any purpose as required by the Authority from time to time.
Ensure all Knowledge Articles provided are:
* written by a suitably qualified and experienced expertise in the subject
matter of the Knowledge Article; and
Key Performance Indicators
* Service performance meets service level agreement (SLAs).
* Service availability, continuity, security & capacity.
* Delivering to cost budget.
* Improving efficiency target.
* Customer satisfaction.
* Account/Sales growth targets
Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take up to a minimum 10 weeks.
LA International Computer Consultants Ltd is an HMG Approved Consultancy and operates as an IT & Engineering Consultancy or as an Employment Business & Agency, depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, we welcome applications from all sections of the community and from people with diverse experience and backgrounds.
Award Winning LA International Computer Consultants Ltd (Recruiter Awards for Excellence - Best IT, Best Public Sector & Gold Awards) and the most prestigious award that any business can receive The Queens Award for Enterprise: International Trade 2015.