Service Desk Workers

Description

Service Desk Worker Location: Apeldoorn Contract Type: Contracting/Freelance Duration: 4 months + Extension Language: Dutch Description: Assignment description - As a service desk employee you support end users in the field of ICT services by telephone and in writing. You ensure correct acceptance, careful handling and as soon as possible to resolve technical and functional disruptions. You use various applications and a known-error base. From an operational analysis, you identify related technical and functional disruptions, questions and requests. If there is reason to do so, you can adjust the priority and monitor progress. One of the most important things on the IT service desk is cooperation with all colleagues. There is a good atmosphere in our department. Assignment - The Service Desk strives for a high resolution capacity, which means that the disruptions and incidents in the ICT services be solved after one contact with the Service Desk. The resolution is currently approx. 70%, with approx. 60% being solved after one contact.