Description
Tasks and Responsibilities? Provides 2nd and 3rd level technical support for all Identity and Directory related services in relation to Azure AD Cloud
? Microsoft Azure AD and Cloud services (and related technologies)
? Ensure day to day operations (i.e. performance monitoring, capacity management, event & security monitoring) of IAM infrastructure and that the necessary actions are taken
? Identifies and resolves problems that may impact daily operations.
? Provides support and assistance to customers to identify and resolve technical problems.
? Escalates issues / problems to other support organizations as necessary.
? Reviews and ensures compliance of technical operating instruction manuals, system documentation, work instructions, processes, standards and procedures.
? Performs technical analysis of workload, equipment loading, performance bottlenecks, and software changes and makes recommendations for improvements
? Execute change management activities as required.
? Identifies gaps and risks and takes appropriate remediation activities
? Ensure adherence with ISRM Security and Compliance policies and procedures
? Performs related duties as assigned.
Strong Skills
• Azure AD
• MFA
• ADFS
• AD Connect & On-Prem AD
Average
• B2B
• B2C
• C2C
• Windows Server Knowledge