Helpdesk, Telecoms, Brussels

Job type:
on-site
Start date:
ASAP
Duration:
6 months + extensions
From:
e-resourcing Limited
Location:
Brussel
Published at:
05/29/2020
Country:
flag_no Belgium
Project ID:
1932104

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Required Responsibilities
- handle incoming calls, questions and e-mails with questions from internal and external customers and around specific products for professional customers
- ensure the correct dispatching to the various technical departments
- inform the customer about the status of his/her request and the solution of his/her incident -ensure that internal procedures and tasks to be performed are carried out as defined in the work instructions
- ensure a good follow-up of the interventions in the field
- report recurring problems -provide support to colleagues to have a good impact on customer satisfaction
Degree & Experience
- technical education in higher education or equivalent experience
Technical skills
- Office 365
Attitudes/Behavior
- open and flexible
- team spirit
- creativity
- self-sufficient
- flexible ( Service Desk Coordination provides a 24/7 service. Working in shifts is essential)
Languages;

French & Dutch plus English