Description
User Support/Helpdesk Analyst (Trilingual)
One of my clients is urgently looking for a User Support/Helpdesk Analyst (Trilingual) for a 6-12 month contract in Diegem, Belgium. Perfect candidate will be fluent in Dutch, French and English
Description:
Working during the day in shift rotation system 07:30 -18:00: 38 hours weekly, 40 is possible.
Part time between 9:00-13:00 or 08:00-12:00: 20 hours weekly
Main Skills:
- Fluently in Dutch, French and English
- Great listener
- Solution minded thinking
- Able to follow knowledge base articles in English
- Knowledge of IT hardware, Windows OS, MS Office
- Able to do basic troubleshooting on cabled and wifi issues
- Customer minded, with good communication skills
- Friendly, professional and helpful in contacts with customers
- Stress resistant
- Eager to learn and self-improve
- Able to work independently after the received training
- Have a good team spirit to work in a 30+ team
- Knowledge of Citrix, Active Directory and networking are a strong asset
Main Tasks:
- 1st line IT helpdesk support:
- Providing solutions based on the knowledge base or escalation to next level for issues out of scope.
- Register IT questions and problems communicated by end-users over the phone and mail.
- Close follow up on your assigned tickets and emails.
- Working at our service desk at Diegem, onsite durung training, possibility for partially remote working after training period
Apply now for immediate interviews!