Description
Urgently looking for a Collaboration and Productivity Trainer for London and Cork, Ireland. Immediate joiners please apply.
Note: for London its inside IR35
Position (Overview and Purpose)
The Collaboration and Productivity Trainer has responsibility for meeting the training needs for the site/region at which they are located. This person must determine the needs of the user community and make sure that the IS&T organisation is providing the on-boarding and technical training that meets those needs. They will work with the training manager to ensure an excellent quality of service in all training areas.
Our fast-paced, fun team provides user support and services in a fast-growing business, sets desktop standards, and facilitates end-user training. Everyone at Apple depends on our team's support, communications skills and attention to detail.
Description
Deliver technical training to employees across the EMEIA region, both in person and remotely using video conferencing and broadcasting equipment.
These trainings include new employee on-boarding, group workshops, one-to-one personal training sessions, customised team workshops, and train the trainer sessions to other trainers.
Work with the Training Manager to schedule 1:1 and group training sessions, book training rooms when required and liaise with business contacts across multiple sites in EMEIA.
Deliver 1:1 training sessions throughout the week. Adapt each 1:1 training session to the needs of the individual employee, on a wide a range of topics (including, but not limited to, macOS, iOS, iWork and productivity apps)
Compose and send email communications and reminders about training sessions to employees using our internal email composition tools.
Record and track training attendance in our internal learning management system.
Prepare training rooms and hardware prior to each training session.
Report to the Training Manager on training attendance and employee feedback on a weekly basis, as well as pulling ad hoc reports when required by management.
Maintain training equipment including demo units, iOS devices and peripherals.
Maintain our internal training website on a weekly and monthly basis with updated charts and content.
Create and update new training content for our eLearning platform as required by the training lead.
Assist in the identification of training needs in the company, assessing individual and group training requirements.